A very common feature used by major sites is to reset the password when a user forgets it. Doing so is a win-win situation as the user can continue using your service and you do not lose a potential customer.
The solution to reset customer password from database in Magento 2 at https://meetanshi.com/blog/reset-customer-password-from-database-in-magento-2/ can be useful in this case.
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